Answers for Orders, Seeds and Growing

Orders typically leave our warehouse in 1–2 business days. Carrier transit time begins after the package is collected and can vary by destination and seasonal volume.

Free standard shipping is available on qualifying U.S. orders of $29.9 or more. The cart shows your progress toward the threshold before checkout.

When your package ships, Shopify sends a shipping confirmation to the email used at checkout. Use the tracking link in that message to follow the carrier’s latest scan.

Contact us as soon as possible with your order number and the correct address. We can only make changes before the order enters fulfillment, and carrier redirects are not always available.

The selected seed-count option on the product page shows the approximate quantity included. Seed count and pack size are separate: seed count describes the quantity per packet, while pack size describes how many packets you are purchasing.

Open-pollinated varieties reproduce through natural pollination and can produce seed that remains broadly true to type when properly isolated. Non-GMO means the seed was not produced using genetic engineering.

Start with your USDA zone, available sunlight, growing season, space and intended use. Product pages organize those details so you can compare fit before purchasing.

Keep packets dry, cool and protected from direct sunlight and temperature swings. Seal opened packets carefully and label the season so you can evaluate older seed before planting.

Use your local frost dates, USDA zone and the variety-specific growing season shown on the product page or packet. Some varieties are best started indoors, while others perform better when sown directly.

Germination time varies by variety and conditions. Check the product’s germination range, then keep planting depth, temperature, moisture and light aligned with the packet guidance.

Review sowing depth, soil temperature, moisture consistency, drainage, light requirements and the time elapsed since sowing. When contacting support, include the variety, sowing date and those conditions so we can help you troubleshoot.

Seeds are living products and results are influenced by storage, soil, temperature, moisture, timing and local weather. We do not promise a fixed outcome or a 90-day germination guarantee. We provide clear planting information and practical germination support to help you identify likely issues and adjust your setup.

Unopened seed packets may be returned within 30 days of delivery, subject to the store’s published return policy. Contact support before returning an item so the team can confirm the correct next step.

Contact us with your order number, a description of the issue and clear photos when applicable. Keep the packaging until the support team confirms whether additional information is needed.

Send a request as soon as possible. Cancellation is only possible before the order enters fulfillment; once shipped, the applicable return process must be followed.

For order issues, include your order number and purchase email. For growing questions, include the exact variety, sowing date, location, temperature, moisture, light and whether the seeds were started indoors or outside.